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Imou products are covered by a one-year warranty and lifetime technical support. It starts from the date of your purchase. Any quality problems, you may ask for exchange or refund. 

Improperly operated devices, Lost or stolen products, Purchases made over 12 months ago (unless otherwise stated), Non-quality-related issues, or free products are not covered by the warranty.

If you believe the item is defective and under warranty, please contact us at service.store@imoulife.com